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refund policy

Have you ordered the wrong item or don't like the product? No problem! You can cancel your purchase within 5 days without giving reasons in writing by email or by returning the goods. The period begins with receipt of the goods. To meet the deadline, it is sufficient to send the goods or request their return on time. You as the customer bear the costs for the return. The return or the return request must be made to:

Trouvaille kids GmbH
Luisenstrasse 16
CH-3005 Bern
Tel. +41-77-415 68 67

Email address:
Internet address:

In principle, the following items are not eligible for returns:
- Products used
- Opened products
- Contaminated products
- All products from the furniture programs

You have no right of return for furniture orders.