refund policy

Did you order the wrong item or are you not satisfied with the product? No problem! You can cancel your purchase within 5 days without giving any reason in writing by email or by returning the product. The cancellation period begins upon receipt of the product. To meet the deadline, it is sufficient to send the product or the return request in a timely manner. You, as the customer, will bear the return shipping costs. The return or return request must be sent to:

Trouvaille kids GmbH
Luisenstrasse 16
CH-3005 Bern
Phone +41-77-415 68 67

Email address: info@trouvaillekids.ch
Internet address: http://www.trouvaillekids.ch

In principle, the following items are not eligible for return:
- Products used
- Opened products
- Contaminated products
- All products of the furniture ranges

- Mattresses

- Carpets

There is no right of return for furniture orders, mattresses and carpets.