refund policy
Did you order the wrong item or are you not satisfied with the product? No problem! You can cancel your purchase within 14 days without giving a reason, either in writing via email or by returning the goods. The cancellation period begins upon receipt of the goods. Timely dispatch of the goods or the cancellation request is sufficient to meet the deadline. You, as the customer, are responsible for the return shipping costs. Returns or cancellation requests should be sent to:
Trouvaille kids GmbH
Luisenstrasse 16
CH-3005 Bern
Tel. +41-77-415 68 67
Email address: info@trouvaillekids.ch
Website: http://www.trouvaillekids.ch
The following items are generally not eligible for return:
- Used products
- Opened products
- Contaminated product
- All products of the furniture ranges
- mattresses
- Carpets
You have no right of return for furniture orders, mattresses & carpets.