Shipping information and payment methods

1. OUR DELIVERY AND SALES TERMS

After order confirmation, we will ship the ordered items to the delivery address you provided.
The standard delivery time is 3 to 5 business days.

If delivery fails despite multiple attempts, Trouvaille kids & living reserves the right to withdraw from the contract.

2. SCOPE OF DELIVERY

We currently deliver only within Switzerland and the Principality of Liechtenstein.
International shipping is available upon request.

3. SHIPPING COSTS

For all deliveries within Switzerland and Liechtenstein, we charge a shipping fee of CHF 9.90.

Free shipping applies to:

• Orders consisting solely of gift vouchers

• Orders with a total value of over CHF 145.00

Exceptions:
For bulky items (over 100 cm in length or when two dimensions exceed 60 cm), a flat fee of CHF 20.00 will be charged.

Furniture delivery and assembly are not included in the standard shipping fee.
For furniture orders, a flat shipping rate of CHF 80.00 applies within Switzerland and Liechtenstein.
Delivery is made to the building entrance. This shipping fee is waived for furniture orders over CHF 2000.00.
In-store pickup at 3005 Bern is free of charge.

4. PAYMENT METHODS

• Twint: Pay easily and securely with your Twint app

• Credit Card: Visa / Mastercard and all common credit cards

• Bank Transfer (Prepayment)
  You will receive the bank details after placing your order. Shipping will take place once the payment has been received by Trouvaille kids.
  An invoice and delivery note will be included with the shipment.
  Payment must be made within 5 business days to the following account:

  Bank: Swiss Post, PostFinance, CH-3030 Bern
  IBAN: CH81 0900 0000 6018 9600 7
  BIC / SWIFT: POFICHBEXXX
  Account holder: Trouvaille kids GmbH, 3005 Bern

• In-store Pickup
  Please arrange an appointment with us via: info@trouvaillekids.ch
  When collecting your order, you can pay by cash or any major credit card (except Postcard).

Free shipping for orders over CHF 145.-

*Additional shipping fees may apply to furniture orders.