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General Terms and Conditions (GTC) Webshop Trouvaille kids & living ( )

1. Validity of the General Terms and Conditions
These general terms and conditions (hereinafter referred to as General Terms and Conditions) regulate the relationship between Trouvaille kids GmbH (hereinafter referred to as Trouvaille kids & living) and the customer (hereinafter referred to as Customer). These terms and conditions are part of every contract between Trouvaille kids & living and the customer. Trouvaille kids & living operates a webshop on its website and also sells its goods in the store at Thunstrasse 21 and Luisenstrasse 16, 3005 Bern. The deliveries and services of this web shop are provided exclusively under the conditions of these General Terms and Conditions in the version valid at the time the contract is concluded. Trouvaille kids does not recognize any deviating customer conditions unless Trouvaille kids expressly agrees to them in writing.

2. Order and conclusion of contract
The order is binding for the customer. The order is placed in writing by purchasing online at and confirming the terms and conditions upon purchase.
The offers from Trouvaille kids & living on the website are subject to change and non-binding. This means that Trouvaille kids & living is not obliged to provide services in the event of unavailability. A contract is concluded between the customer and Trouvaille kids & living as soon as Trouvaille kids & living confirms the customer's order in writing by email (order confirmation). The web shop is updated regularly. It is possible that an item is no longer available at the time of ordering. Trouvaille kids & living processes orders within 48 hours and informs the customer whether the desired goods are available.

3. Prices
Prices are in CHF (Swiss francs) including the statutory VAT. The costs for packaging and shipping are not included in the item price and are calculated separately (see No. 5). Price errors and changes remain reserved.

4. Means of payment
All items are payable in advance (bank transfer), cash upon collection or via Twint, Postfinance Card or Visa/Mastercard, unless otherwise agreed. The ordered goods will only be dispatched after the amount has been credited to the Trouvaille kids & living account. If you pay in advance, the invoice must be paid within 5 working days. Trouvaille kids & living issues the customer an invoice for the ordered goods, which is given to the customer upon delivery with the goods.

If payment is made in advance, bank transfers must be made within 5 days to the following account:

Banking institution: Swiss Post, PostFinance, CH-3030 Bern
IBAN: CH81 0900 0000 6018 9600 7
Account holder: Trouvaille kids GmbH, 3005 Bern.

If payment is not made within the deadline, Trouvaille kids & living reserves the right to raise a reminder plus a fee of CHF 10 and to take legal action.

Payment for furniture orders (only applies to furniture made to order):
Up to Fr. 2,000.- Payment of 100% when ordering. From Fr. 2,000.- Payment of 75% on order and 25% on delivery. In the event of late payment, standard bank default interest may be charged.

5. Shipping costs
There is a flat shipping fee of CHF 7.90 for each delivery. We deliver free shipping for orders over 100.00 CHF. Different shipping costs apply to the shipping of furniture, which can be requested by email. Shipping abroad on request.

6. Delivery
Delivery takes place via B-Post to Switzerland and the Principality of Liechtenstein, within 5-10 working days after receipt of payment has been confirmed.

6a. Additional provisions for the delivery of furniture:
For furniture orders, the delivery time is 2-12 weeks depending on the supplier. We would also be happy to arrange for the furniture to be delivered and assembled to you. Delivery and assembly of the furniture are charged based on effort. We would be happy to provide you with an offer for the effective delivery and assembly costs. Please note that Trouvaille kids & living only provides a guarantee on the assembled piece of furniture as long as it was carried out by Trouvaille kids & living or by the company commissioned by us.

7. Pickup
The ordered goods can be picked up at the Trouvaille kids & living store at Luisenstrasse 16, 3005 Bern. Please make an appointment with us.

8. Retention of title
Trouvaille kids & living is the owner of the delivered goods until full payment has been made.

9. Delivery times
The customer's order will be processed immediately after receipt of payment. The delivery time depends on availability and stock and is normally 3-5 working days within Switzerland, without assuming any liability for this. Trouvaille kids & living assumes no liability for delivery delays caused by our shipping partners.
If delivery times are longer, the customer will be notified via email. For urgent orders, we recommend purchasing the items directly from Trouvaille kids & living, Thunstrasse 21 / Luisenstrasse 16, 3005 Bern. You can find out the opening times on our website under “Our stores”.
When ordering furniture, a delivery period of 2-16 weeks applies from the order date, unless in stock.

10. Refusal to accept
The costs of an unjustified refusal to accept the delivered goods will be charged to the customer. The right to fulfill the purchase contract on the part of the provider remains unaffected.

11. Return Policy
The customer can revoke his contractual declaration within 5 days without giving reasons in writing by e-mail or by returning the goods. The period begins with receipt of the goods and these instructions. To meet the deadline, it is sufficient to send the goods or request their return on time. The customer bears the costs for the return. The return or the return request must be made to:

Trouvaille kids GmbH
Luisenstrasse 16
CH-3005 Bern
Tel. +41-77-415 68 67

Email address:
Internet address:

In principle, the following items are not eligible for returns:
- Products used
- Opened products
- Contaminated products
- All products from the furniture programs

- mattresses

No right of return for furniture orders and mattresses.

Excluded from the right of return in accordance with Section 11 are specially marked products, exhibition items or those with a reduced price. The right of withdrawal for telephone purchases applies exclusively within the framework of Art. 40a ff. OR, but does not give rise to any further rights.

Return consequences:
In the event of an effective return, the services received by both parties must be returned. The customer is obliged to return the goods undamaged, flawless and in the original packaging. If the goods deteriorate, Trouvaille kids & living can demand compensation from the customer. The customer can avoid the obligation to pay compensation by not using the goods as an owner and refraining from anything that would impair their value.

12. Complaints, defects and transport damage, liability
The customer is obliged to inspect the goods immediately after delivery for damage and defects. Possible damage must be reported to the delivery person immediately and noted on the freight or delivery documents. Transport damage and defects must be reported to Trouvaille kids & living immediately, but no later than 5 days after receipt of the goods, in writing and with a photo. The return shipping costs are borne by the customer.
Trouvaille kids & living assumes no liability for damage caused by improper use of the purchased items.

13. Data protection (-> see also data protection declaration and legal notice)
The customer's personal data is treated as strictly confidential. The relevant data will be used for the execution of the contract between Trouvaille kids and the customer, as well as processed and used for the purpose of future customer service and customer care. There are no data available to third parties.

14. Applicable law, place of jurisdiction
Swiss law applies to the terms and conditions and the entire legal relationship between Trouvaille kids and the buyer. The place of jurisdiction for all disputes arising from the contractual relationship is Bern.

Version dated: March 10, 2023